Massage Envy

I made an appointment for a 60-minute massage with Matilda on a Saturday afternoon. And I was pleasantly surprised. She was amazing! I've been to different Massage Envy locations, and I was never wowed. However, Matilda truly did a wonderful job. I walked out of there feeling relaxed and refreshed. I will most definitely be back to see her!

I’ve been coming to this Massage Envy location for over five years, which is why this experience was especially disappointing. I scheduled a facial and specifically stated that I only wanted the service I booked and did not want to add a chemical peel. The front desk associate assured me she would communicate this to the technician before my appointment began. However, once I was in the treatment room, the technician proceeded with the chemical peel anyway, despite my earlier request. I stated that I did not want chemical peel to technician as well. I’m assuming she did it to use my points that I accumulated. I will never book either her again. It has been weeks, and I am still unhappy with how this was handled. As a long-time client, I expected better communication and respect for my pr

I really wanted to give it zero stars, but this one star is entirely for the receptionist. The Instagram ad said the treatment was 60 minutes, but it only lasted 30 minutes. And the experience was awful; the esthetician was completely inexperienced, couldn't press the acupoints accurately, and just squeezed hard during the needle extraction. I've never had such a terrible experience at any spa I've ever been to.

So I booked at this location for a 60 min massage. Ooh I'm so glad I did. Had the pleasure to meet Matilda. So professional and ask questions before starting made me relax. She was excellent and didn't seem rushed. I will be back at this location for sure.

I would give zero if possible. I come to Massage Envy Cinco Ranch location often. They only accept your HSA/FSA if you use it on a membership?!?! What?!?! So you DO accept FSA/HSA but you just want to force people into memberships. I literally have a letter of medical necessity from my doctor and it’s of no use! I have to pay out of pocket for my session today. Just FYI, I’m a health care provider. You either accept or are authorized to take FSA/HSA or you’re not. It isn’t contingent upon whether the patient/client wants to be locked into your membership or not. Your business practices just caused you to lose business.