Massage Envy

My first experience at Massage Envy was disappointing. I followed the instructions and arrived 15 minutes early for my 9:00 AM appointment since it was my first visit and I was told I needed to complete an intake form. I arrived at 8:45 AM, checked in, and was told the masseuse would be right out. I ended up waiting until about 9:05 AM before going back to the front desk to ask when someone would come get me. The massage itself felt awkward and not very personable. When it ended, I was told to get dressed and the masseuse left. No one came back, so I had to go to the front desk myself to check out. Checkout was also confusing. I was supposed to receive the $80 first-time rate, which was acknowledged, but due to computer issues I was sent to another receptionist. She then told me I had n

First and last time there. Signed up for my first 60 min massage. Tried to sell me the membership and other add ons. I politely declined. Had no idea of what kind of massage she gave me. It was all over the place and only 48 min. Will not be going back.

First, 4/5 only due to availability. That being said, that's because they are excellent here, however, it may be a few weeks out for you to book anything. ■Friendly and knowledgeable staff, wonderful therapists who know what they are doing. ■Recently remodeled, definitely like it better than what it was before. ■If you are thinking about going here often (any ME location), it's good to consider signing up for the membership. ■They sell products and have member deals often enough. ■Punctual, and they don't waste time. ■Recommend you call or go in to talk to them/book an appointment INSTEAD of using the app. Something about the company's app is a bit off...

Casey was super sweet and did a wonderful job! Definitely would book with her again.

Today, I received a wonderful Valentine's Day massage from Oksana. She skillfully targeted my troubled areas and offered helpful relaxation guidance. I thoroughly enjoyed the experience and was impressed by the cleanliness of the location.