MainStreet Family Care

This was my first time at Main Street Family Care and I’ve had some bad experiences with urgent care places especially when it came to my children. But this urgent care was amazing! I checked my son in and was getting ready to sitting down and wait for a while but I didn’t even get the chance to sit down before he was getting called into the back. His intake was fast, the doctor came in shortly after that to see him. He was tested for Covid, the flu and strep and if you have a young child you know these test are NOT easy for them. They made sure my son was comfortable before swabbing his nose and throat but then came the swab test for pinkeye. The nurse who did that test was very kind to my son because he could see he was scared and made the swab as fast as he could while keeping my son ca

I truly had a wonderful experience at this clinic, and the entire team made me feel welcomed and cared for. My provider went above and beyond, listening carefully and addressed my concerns with genuine compassion. The kindness and understanding shown meant more to me than words can express. I left my appointment feeling supported, valued, and completely satisfied. I’m grateful to have found her and plan to remain under her care moving forward.

The place is clean. It’s OK to use a kiosk to sign in however, I was not looked at for all of my ailments. I diagnosed Covid and they gave me material to read to go home and then to call Back to say oh yeah we will send it in to be prescribed and to find out co-pay is $500. I called them the following morning and I said why can’t you give a heads up that it’s a top-tier medication and he said we’re not allowed to do that there’s a way around these kind of things though. Any other doctor would’ve said check the pharmaceutical company and see what they have to offer and I am very happy now, so their bedside matter is iffy.

This place is awful. I have waited over an hour past appointment time just to be called back to wait another 45 minutes in the room to be seen. I have also made appointments at 8 AM, which is the earliest time frame available, only to wait outside the door until 10 after 8 for someone just to unlock the door. I have gone to 8 AM appointments and while still waiting at 830 to be called back, hear the staff heating up their breakfast in the microwave. It's not breakfast time, it's work time. Eat before you get to work. Also, it can be incredibly filthy. I was placed in a room one time that had clumps of body hair all over the exam table and floor. It looked like some one had to be shaved?? Why leave it?

The nurse I had today was great, very caring and compassionate. The PA on the other hand acted like I was lying about not feeling good, or lying about my symptoms and how long they’ve lasted. I had paid my copay and asked for medication for relief. She acted like I was asking for pain meds and not an antibiotic. She was rude and not caring at all. Don’t care to see her again. I was seen at 8 o’clock in the morning and went to pick up my prescription at 5:30 that evening because my pharmacy closes at six. They did not have the prescription so my pharmacist called and they were told that they have until the end of the shift which is 8 o’clock to send my prescription. When the pharmacist asked if it would be sent before they closed, she was Told probably not. So if you are sick and waiting on