Lutherville Pharmacy

I have been a customer for well over 10 years, back when it was a small, convenient pharmacy that was in the parking lot of our Dr’s. They used to deliver to the house (we haven’t moved), now they will not. The staff is no longer friendly & usually having personal conversations while customers are standing & waiting. The parking is ABSOLUTELY horrible. They have NO handicapped parking in front of that end (it’s in front of the liquor store at the other end). In healthcare during the pandemic, my employer supported this pharmacy as well as recommending their services to all of our discharged patients. Sadly, the customer service at this pharmacy has gone from a 5 star review to a one star review.

This pharmacy consistently fails to provide adequate customer service when it comes to prescriptions. Rather than offering clear communication, they string customers along with vague and conflicting updates. I was told on a Friday that my prescription would be ready by Saturday—only to be informed the following Monday that they hadn’t had the medication in stock for weeks. This isn’t just poor service; it borders on gaslighting. Instead of taking accountability or offering solutions, they simply explain why they don’t have the medication, as if that excuses the misleading information. I understand that shortages happen—but the way this pharmacy manages them is careless and misleading, directly jeopardizing my ability to access the medication I rely on.

Thanks to the pharmacist who went out of his way to get me get my covid test!They also are able to get me a prescription that I need for a serious medical condition.the staff is also very helpful!Great pharmacy!

I absolutely love this place! Everyone is super friendly, and they delivered for free when I had a broken ankle. But most importantly, I feel like they are constantly advocating for and taking care of patients in every way they can. They get how difficult navigating health care and insurance can be, and they are always trying to make it a little easier. It would take lot to convince me to go elsewhere.

This is the best pharmacy I have ever been to! Mike the pharmacist is super helpful in making calls to my insurance company to get things processed. They will also sync up all your monthly medications and put them in blister packs with the day of the week, date, timing of the dosage, and contents in each pack which is incredibly helpful when you take multiple medications. They always pick up their phone and it is never a long wait. Highly recommend Lutherville Pharmacy!