Lutheran Care Center At Concord Village

I have been a resident here on the first floor for over a year and in general the nursing staff has been pretty good. Recently there has been a change following a review from a family member regarding a few nursing staff members on the rehab unit on the second floor. Administrative staff here have decided to take away our good CNA's and nurses and place them on the rehab unit instead of addressing the problems that already exist there. We, on the long-term unit are as deserving of care as the residents on rehab. We are left with some nurses aides that would much rather spend their time on duty sitting in the nurse's lounge playing on their phones than they would carrying for us residents or we are short staffed leaving the aides overwhelmed and unable to give us proper care! Some of the C

The care that my mom received in 2024 was amazing. I could not say enough about the quality of care she received. She left stronger than ever!!! About a month ago, She needed to return to Lutheran to get her strength back and we were so happy with that decision. Unfortunately, administration changed, 80% of the staff that was there in 2024 left which means the facility overall went down hill. Mom contracted a horrible bacterial infection which led her to the ER. There they actually found out that her bone in her hip completely shattered and that she now would have to undergo a second surgery to repair it. Please be aware when considering placing your loved one there. So incredibly heartbreaking.

First off, I would like to stay anonymous, because my mother is still under the care of Lutheran Care Rehab, and I fear possible retaliation or mistreatment toward her for me speaking up. On November 8th, 2025, I received a phone call from my mom around 7:30 a.m., stating that she had been awakened by staff arguing loudly in the hallway. She told me that the night shift is often extremely noisy, making it difficult for her and other residents to rest. There’s a CNA named Lola, who wears a scrub cap, and has repeatedly displayed aggressive and unprofessional behavior. I have personally visited many times to have dinner with my mother and have observed this aide in the dining room, she curses at residents, speaks harshly, and carries herself in a very intimidating and angry manner. On one

I Just want to thank all the staff that has been helping my Mom as she is getting better & stronger my family visits her daily & at all different times She is well taken care of She is always clean She loves her meals She gets physical therapy daily It takes someone real special and strong minded to work at this kind of facility Alot of these places are short staffed and over worked they still come in and do their jobs tat the best of their ability I also know that some clients are never satisfied or appreciate The workers that are trying to help them I will highly recommend any family members or friends that are in need of any rehabilitation to attend Lutheran Care Center at Concord Village Poughkeepsie Thank You to all the staff involved in my mothers Recovery Kathleen Anderson.

My mom was here twice. I am grateful for the entire staff who were sincerely supportive and caring. They made my mom feel comfortable during a very difficult time. The rehab team was by far impeccable as well. They made sure my mom went home at her highest level and gave her compensatory strategies for her to be successful at home. Thank you to all the staff that participated in my mom’s care.