Lubbock Urology Clinic

Too bad Dr. Vallabahn is at this place. He could do so much better somewhere else. There is a certain nurse that is very rude every time you see her. I had to go in and have a catheter removed after few weeks after surgery. This is a one person job. Two at the most. There were at least 7 people in the room while my junk was hanging out. They were carrying on conversations that had nothing to do with me and acted like I wasn’t even there. I walked out that day with no dignity and very humiliated. Needless to say, I have found another doctor at a different facility. I definitely won’t be going back to this cattle lot.

Don't do it guys! I just left this place from my very first visit. I walked in, gave new patient paperwork and had a seat. A lady called me up and said it would be $160. I explained that my copay is $60 and she said yes but we're charging you for tests the Dr might do. (MIGHT DO YALL). And I told her well I was just prepared to pay my copay. What are my options? And she said to pay the money. So I replied with "So it's all about the money?" And she stated yes. I then said "not about your patients"? And she said No. It's about collecting your money. At that moment I felt very hurt, angry and shocked. I couldn't believe I was being treated like shit and that she only me as a dollar sign instead of a patient. I have worked in healthcare for years doing exactly her job and I would NEVER outrig

This place is busy. Get in early especially if you're going to have to fill out paperwork. They can make appointments quick and see you as needed especially if you're in bad shape. Everyone was professional and helpful and everyone has your health as their priority. Great experience.

Absolutely heinous practice through and through. My elderly mother attended without me and the doctor threw a fit about me being on the phone and said “I’m not doing this” and just left. I’m her caretaker and had not even spoken, just listening. My sweet mother was there alone and confused and terrified. Told her to come back in six months. How, pray tell, is she supposed to navigate kidney issues alone at her age or communicate it to the rest of her medical and support team? A truly unbelievable experience. Will be reporting to the Texas medical board, KEPRO, insurance and the HHS ombudsman. No one deserves to be isolated and alone and taken advantage of while navigating health concerns.

HORRIBLE Dehumanizing FRONT DESK staff Let me just say I wish I would have read the reviews before taking my elderly mom to this place. The doctor and her nurse were super nice! The front desk was horrible. The two ladies in the front are very rude like I mean outrageously rude. The moment we walked in one was looking down at her phone we walk up and are kind of waiting not wanting to disturb her and she looks up and says yes In the rudest tone. We get done checking in and I Hear the front desk talking crap loud about my elderly mom for no reason and she literally was not doing nothing wrong! Then she asked them if they have a restroom she can use other then the one that they were having everyone go into to do their urine sample because she needed to go number 2 and didn’t want to take u