Lowell General Hospital – Saints Campus

During my recent emergency department visit, the attending physician, radiologist, and assigned nurse were professional, respectful, and provided appropriate care once services were established. Unfortunately, the quality of care prior to that point was inconsistent and below standard Upon arrival on December 23 at approximately 6:30 PM, the second-shift front desk interaction lacked clarity and direction. I was informed that the nurse was ready, after which the staff member walked away without providing instruction on where to proceed. Shortly before that , security approached my husband in a room full of other patients and requested to see his hospital bracelet, which was inappropriate and unnecessary. When asked why we were being singled out, no explanation was provided. Security then

My entire experience from ER to Urology and recovery unit was amazing. I was treated with respect, dignity and kindness throughout my long stay. As far as hospital food goes, it was great! Thank you food service team as well. Saints also helped me navigate insurance issues and set up followup appointments before discharge. I really felt cared for. I highly recommend Saints Campus.

I've been at the hospital for several hours with my daughter. She put some modeling clay in her nose, and I was very worried because she had nasal pain and shortness of breath. When I arrived, the receptionist greeted me cordially, but the triage woman, who has short blonde hair, treated me very badly. When I said I didn't speak English very well, she was extremely rude and looked at me with disdain. After I explained what had happened to my daughter, she doubted what I had said, as if I were lying. She simply pointed a regular flashlight at her nose and said she couldn't see anything, even though I had just explained that she had expelled some of the clay down her throat and that my concern was whether it had gotten stuck in the passage between her nose and mouth. Unfortunately, I was ign

Emergency room. Filthy. Disgusting. Urine/garbage/cheese smell throughout the unit. I don’t think housekeeping was using a clean mop. The smell was brutal. Mom was then sent to MICU. Asked the nurse questions, she had no clue on what was going on. She was NPO all night for nothing. They did no tests on her in the morning stating that they don’t do those tests on the weekend! Mom can easily walk to the bathroom with a walker. They made her use a commode at the bedside with the nurse stating “it’s too much work for them“ meaning the PCA’s. Are you freaking kidding me?! Handing pills to my mom, not explaining what she’s taking. Taking forever to answering a call light. Sometimes answering from the desk or not answering at all, just turning it off from the desk. IV pump alarm Constantly going

Very slow but it's always busy on Friday evenings, and my husband is low priority. But now that we're back, there's a guy with a horrible respiratory infection and he's coughing openly and loudly. He sounds very sick. Why not put him in a room?