Logan Health - Shelby

My family and I went to Logan Health ER due to influenza symptoms. We checked in in the morning and did not leave until nearly 3:00 PM. There were six of us, including children, and we were all kept in one room the entire time with little to no communication about wait times, next steps, or whether we were allowed to leave the room at all. At one point, after over an hour of waiting, my sister-in-law and I stepped out briefly to look for the cafeteria if they had food available. A nurse, Amber M., approached us in a sarcastic and unprofessional tone, asking if we were “leaving or checking out.” When we said no, she stated we should not be walking around the hospital. There had been no prior instruction about this. Later, when I asked if it was okay to order food and eat inside the room,

New update I made a complaint and have been waiting for a call back for 4 months. That should prove they don't care. Update I made a official complaint and logan health dose not care either. They support lieing to patience and cause them unnecessary pain. Milhime preformed surgery on me I am in extreme amount of pain he say it's normal. He didn't give me any other options with the special said they have. Melhime did tell me any of the risks just it will be good after. He lied. He did a surgery on me a special said he would have done it because it caused 12 to 18+ months of recovery and a extreme amount of pain. So Dr. Melhime dose not care about people he care about money and that all. Save you self the pain and suffering and go to a real hospital with doctors that care about people and

Dr. Lynch is the best practitioner I’ve meant. He’s EASY to talk to exceptional in his professionalism and amazingly KIND!! He’s everything a doctor should be it was my first time meeting him. I hope he considers teaching new doctors on how to interact with a patient. He actually listened to my concerns, and did a first rate assessment! I am a nurse and he put me at ease❤️

I am very satisfied with the healthcare at Logan Health Shelby Clinic, the staff are polite and respectful and Molly Asper is a wonderful, caring person who has taken the time to address my health problems referring me to a specialist as needed. I feel like I have the best possible healthcare with Molly Asper.

What ruined the experience was grumpy old Bob at ER registration. He was frustrated (with me) because of the miscommunication that his own people caused. The lady next to him was kind enough to help out. I needed lab orders for the military. Bob refused to register me as a patient because they claimed I had no lab orders. Fortunately for me, someone from the lab showed up and clarified that there had been miscommunication regarding my lab order, and that Bob needed to go ahead and register me first. Why put grumpy Bob in the front desk if he can't handle the smallest hint of conflict without any effective means of resolving it, even though it was an internal miscommunication? You might as well outsource his job too. Stop employing dinosaurs who feel entitled enough to lash out at custom