Levittown Family Medical Center

I called there today in hopes of making an appointment with one of their providers to make the switch from buperenorphine tablets to the injection to better myself. BETTY answered the phone..I proceeded to introduce myself and ask if I could make an appointment. She said no due to my insurance. Okay fine. I then asked if I could pay out of pocket and not use my insurance at all…AND SHE SIGHED into the phone and immediately got aggressive and began to RAISE HER VOICE AT ME. The way she spoke down to me was disgustingly disrespectful. People who call this office regarding the bupe shot are extremely vulnerable as it is ..it already takes a lot for them to pick up the phone to ask for help. Luckily I have been stable for years..( I work in the drug and alcohol industry and I speak to patients

Making the decision to get off methedone was not easy and I knew I was still going to need some medication assisted therapy. I was really nervous and made calls to several well known Suboxone doctors, but I just didn't felt comfortable with them or they we're charging an astronomical amount of money for quality care. It was quality care, but not an option for me at all because the cost was just to much. Then a friend told me that there husband had had an excellent experience with Dr. Luber, and it was covered by their insurance which was the same as mine! I called immediately, excited, but also nervous, waiting to find why this doctor wouldn't work either. I called and spoke to a very kind and knowledgeable CMA, explained my situation and which she said they could help and I qualified.

So much to say. You might be shocked at how old everything is, feels like nothings changed for 30 years. Dr Luber is competent but don't go if you don't like the gruff type, he's nice underneath, but doesn't treat staff great or they're just not very good and he get's upset. I actually had an appointment at 4:45, was in another office at 2:30 got a call (message) asking if I can make it at 4:30 (no i couldn't and you never talked with me), they all left at 4:25 or 4:30, I show up and they all are gone. This is just an example of the incompetence displayed sometimes. No HIPA being followed... yelling into the waiting room personal questions. If you are used to Haitian medical treatment this might seem a step up, but anyone going to most practices would be quite surprised here.

On my last visit they were speaking about my diagnosis in front of other patients. They had lost my bloodwork results and i had to wait for them to get the results faxed back over. I have been sick for the past two weeks and they are not returning my calls so I can get an appointment and I have had to go to urgent care for help. My sickness is still getting worse and I still can't seem to get an appt. This is a pathetic pactrice.

Long waits, terrible doctor hours, staff is always rude, and they don't even do what they say they will (such as faxing records and calling in scripts). Stay far away if you have real problems.