LensCrafters

What a wasted trip. Store updated its hours a week ago to note closes at 9pm on Saturday snd we drive half an hour and it’s closed! And the store sign hours don’t match its online hours. Grrrrr

The staff is friendly and the doctor was very patient and informative. She has very good bedside manner. I did have to wait beyond my appointment time but the wait was not too long.

The worst customer service I have ever encountered in my life. I was trying to return a Rayban Gen 2 Meta I picked up earlier in the morning due to hardware failure. The male store manager was so rude and dismissive and insisted it was clearly used. He told me that it should be returned by mail and was clearly annoyed that he had to deal with this. Although the Rayban return policy was 45 days by mail or store front. The entire process was extremely upsetting to me. I will never shop at this particular Lenscrafters again.

It was a very good experience. The dr was helpful and knowledgeable. The person at the front desk (young man) was also polite and helpful.

David is very professional and knowledgeable, he answers all the questions asked and he really knows what he’s doing..I have recommended all my friends and family to ask for him when going to LensCrafters