LensCrafters

LensCrafters has been really good to me. Lacey sold me a pair of glasses and after two weeks, the pair just wasn’t for me. I went back to Lacey and she helped me find another pair of glasses and she made the whole process easy. They are in Bradley Fair now and are no longer at the Towne East mall, which is an added bonus because it’s easier to get to their store now and they have more glasses on display.

The service is great! Lacey and Tristan were wonderful as were the other associates there. I was in and out and had all my needs met in a timely manner. They definitely went above and beyond. 10/10 highly recommend LensCrafters for your eyeglass needs!

Very disappointed in your customer service and I've been buying glasses here for years. I didn't get any assistance with picking them out, which is fine. I asked for them to be mailed to me because I live in Hutchinson. They said no problem, I'd get a text when they come in but they get them mailed out. I got the text the Sunday before Christmas. No glasses. I call the Tuesday after Christmas. Guess what they are still sitting there. We forgot to mail them, we will get them out UPS today. We'll here we are another week later and still no glasses. $900 glasses too. Tried to call was put on hold for over 10 minutes. I finally hung up. I will never buy glasses here again. Update: It sure is funny that after complaining online yesterday that I get an email today 1/6/26 saying the UPS label wa

Lacey and Tristan were extremely helpful, going out of their way to ensure satisfaction and understanding. They were also personable and made the experience so fun! :)

Very helpful and solved my problem. Lacey was so helpful. Been with Lenscrafter for over 40 years. They are the best.