LensCrafters

It’s seems practically impossible to find a Lens store that has good service. I’ve been through most of all of them. I decided to give Lens Crafters a go. Can’t say they were better or worst than the rest. They all sit at the same level. For the amount I paid just for lenses I would expect better service and remedies for simple issues. I purchased a pair of frames on line and had my lenses done by them. Unfortunately the frames I got are bit too tight. They could’ve offered to adjusted them or something. When I asked if I can bring a new frames and have them re done. I was told I would have to open a new order and re purchased them. Mind you I paid nearly 500 for lenses alone. So now I’m stuck with them. Lesson learned. Disappointed customer.

I initially had a frustrating experience due to a significant delay in receiving my prescription glasses and a lack of consistent communication. After waiting far longer than expected, I decided to stop by the store to address the issue in person. I’m glad I did. The store manager, Kim, was incredibly kind, professional, and attentive. She took the issue seriously right away and worked to resolve it without hesitation. She took concrete steps to fix the problem and even provided a complimentary upgrade, which I truly appreciated. What really stood out was her demeanor—she single-handedly assisted me, other customers, and phone calls, all while remaining polite, patient, and genuinely pleasant with a constant smile. Her customer service made it clear that the company does care about resol

My experience at LensCrafters was very mixed. My optometrist, Dr. Tariq, was extremely personable and kind and made me feel comfortable throughout the exam. Unfortunately, the retail side was a completely different story. I was met with outright rudeness from an older British man working the front. He ignored me in the lobby without any acknowledgment while I stood directly in front of him. When I finally got his attention by placing myself in his path as he tried to walk away from me, he acted shocked and accused me of being impatient. I calmly explained that a simple “I’ll be right with you” would have been sufficient, to which he replied that he was “very busy.” After my appointment, no one asked if I wanted help selecting frames or ordering contacts. I was essentially left to fend fo

Both of the employees (Nigel and Danny) were extremely helpful in placing the order for my new glasses. They are both extremely knowledgeable about the field they work in, and are kind individuals. I would 100% recommend the LensCrafters at Towson Town Center.

Terrible service. I am extremely disappointed in how I was treated today. Had an eye exam appointment at 1:20. Arrived on time but it was my first time here and I had trouble finding the right location in the mall. I tried googling directions to the location with no luck. I tried calling their phone number for directions and it rang and then I was hung up on. I was not able to get through to a person. Neither directions nor the doctor’s office phone number were listed in their confirmation email either. Finally arrived to learn that the doctor (Dr. Tariq) went on her lunch break and that I would have to reschedule for another day due to the 10-minute late policy, which was not mentioned in the confirmation email or anywhere else I could find. I was maybe 2 minutes past that, but had been t