LensCrafters

My wife and I each purchased two pairs of eyeglasses, and we couldn’t be more pleased with the experience. Holly was exceptionally knowledgeable, informative, and patient—especially as I had quite a few questions. Although we’ve since moved out of the area, we chose to return to the Thousand Oaks store specifically because of the outstanding service Holly provided during my previous visit—and once again, she exceeded our expectations. Her professionalism and attention to detail truly set this location apart.

I was so pleasantly surprised by my experience at Lens Crafters! Esteban was the ultimate professional. He was warm and personable, he knew his stuff, and helped me find exactly the right glasses for me. I’d definitely return for my next glasses.

Huge thank you to Esteban and Marco for fixing my sunglasses! They were incredibly kind, professional, and welcoming. The service was quick, and they made the whole experience so easy and pleasant. It’s rare to meet people who are both skilled and genuinely friendly. I truly appreciate their help and highly recommend them!

Don't go here!!! They say they take insurance then turn around and say they can't find it when you go to use it. We had to pay $600 out of pocket because they couldn't figure out how to do their job correctly and then told us we should contact our insurance for a refund. This is so unprofessional and a huge inconvenience especially at Christmas time. We could of used that money for Christmas presents but instead had to give it to these guys. Now I can't get my glasses or my eye exam, thanks to this company. This was rude, inconvenient, costly,and unprofessional especially when your TV in lobby had the insurance displayed on it. Check out the response when someone has put up a bad review, the responses are all the same it's looks like the owner is putting out a pre done or AI response to th

My experience in past years has been excellent, and normally I would assign either 4 or 5 stars. However, this year, an error was made when inputing my prescription; as a result, two pairs of my glasses (out of 3 pairs that I purchased) have to be remade. On top of that, I was not notified when my glasses were received. I finally followed up 4 weeks after my glasses had been ordered, and was told they were ready for pickup. No one could explain why I hadn’t been notified. (Normal delivery time has been two weeks.) The problem of a mistake in ordering my prescription also occurred in 2024 when I had new lenses made. There has been a substantial turnover of personnel; I don’t know if that may be the source of my problem.