LensCrafters

Louis has been taking care of us for about 15 years. He is extremely kind and very knowledgeable about everything related to glasses. He always helps us choose the right frames, and we learn something new every time we visit. Thanks to him, our family has always received excellent guidance in selecting and properly adjusting our glasses. We can 100% recommend this store because of Louis.

The staff was awesome. Marisa the optometrist was great with helping me select frames according to my prescription level. She was really nice, patient, and informative regarding my choices in lenses. A great disposition and personality. Because I was indecisive of my choices in frames, the two other ladies joined us to give their opinions on which one looked great, suited me and my personality or the look I was going for. Nylissa, I believe, was one of them and the other young lady, unfortunately, I can't remember her name. All three were exceptional. Very great customer service. Kudos to that staff!

So I had to get a new glasses after 1 year because my lens were scratched on the in side .Keep in mind I was out of the warranty window but as a regular customer I taught I would that they would put that into consideration but no . Keep in mind I take care of glasses and keep in the case at night .the first time I went in a few days ago they guy told me that the film that darkens when the sun is out was peeling and nothing can be done so I did order a new pair however when I went the second time they said it’s scratched on the inside and ask me what happened as if I knew exactly knew what took place .l felt I wasn’t treated fairly so $1100. In a year .

I just want to give some honest feedback and hopefully help another customer avoid a similar experience like mine. On January 19, I visited LensCrafters as a first-time customer and left feeling extremely uncomfortable and dismissed. I have a very high prescription due to a unique eye condition this isn’t new to me but no customer should be made to feel ashamed or like there’s “no hope” because of their prescription. The biggest issue was the customer service. The assistant manager, Nalissa, who repeatedly made a point to tell me she was the assistant manager, which came off as intimidating especially since it was clear I wasn’t happy with how I was being treated. Instead of feeling supported, I felt judged, rushed, and spoken to in a condescending and dismissive way. I understand my sit

I have been a customer for decades, however my last glasses developed cloudy films making them difficult to use. I have been wearing glasses for 52 years and this is the first time I have experienced this problem. I went to the store on route 22 in Union where the purchase was made and showed the glasses to Mr. W. who told me the films are from heat. I told told him I wear my glasses all the time and this could not be from heat. He then asked if I use Window cleaner to clean them (I felt like he was calling me stupid). I told him NO, I have glasses cleaning solution. He asked me if I bought it at Walmart. I could not believe where this conversation was going. He told me I needed to replace the lenses. I told him I have a prescription and walked out of the store. The interaction was condesc