LensCrafters

I stopped by this Lens store to look at some frames I was interested in. I visited another location and tried the Oakley rafters frame which I loved but wanted to try it one more time before buying. I found parking easily in the plaza where this store is. I came close to the evening time and they were not busy at all. I was the only customer there that day. Abbey was the person helping me and let me shop in peace. I mostly checked out the Oakley frames area and found the rafter. Abbey was able to built up a quote for me and I was surprise with the overall price with the holiday deals. The customer service was great here but the value is on the higher end.

I am writing to express my sincere appreciation for Caitlyn at the LensCrafters Valley location for the outstanding service she provided during my recent visit. Caitlyn was extremely helpful, professional, and transparent throughout the entire process. She took the time to clearly walk me through my insurance benefits, explain my options in detail, and help me select the right glasses and transitions without any pressure. Her knowledge and honesty made a big difference, and I felt well cared for and fully informed every step of the way. What truly stood out was her patience and genuine desire to help. Caitlyn created a comfortable and positive experience, making sure everything was handled correctly and efficiently. It is clear she takes pride in her work and cares deeply about providing

Friendly and helpful staff, convenient location, reasonably good product options at affordable prices if you have insurance, and they accept most insurances. They will even adjust or tighten the frames that we may have purchased from them previously- at no extra cost. I easily found the frames that I liked for my reading and computer glasses with Maria’s help. There were other guests who needed help, so my job was passed on to another employee who seemed to be trainee. A week later when I went to pick up my glasses, my reading glasses were perfect, but the one’s for the computer had blurry vision. I guessed that the lenses had been set to an incorrect focus distance. But the Lenscrafter attendant suggested that I try them out for 3 days, and if they still did not feel right I return t

Maria assisted me in both selecting and purchasing 2 pair of glasses. She was very helpful, polite and efficient. I never felt rushed and found it to be a most pleasant experience!

My daughter needed prescription glasses and the staff were knowledgeable with helping her pick out frames to fit her face shape and made the whole process enjoyable. Nate was really helpful and kind with picking out which lens features were best to fit her needs. I highly recommend coming to this Simi Valley Lens Crafters for amazing customer service.