LensCrafters

Great Customer Service especially the Store Manager, She was amazing, and she made sure our needs were met. My husband loves his Ray Ban Meta Glasses and I love my Contacts …Outstanding Service

Came in with my girlfriend looking to get an eye exam and some glasses. Receptionist in the retail section was very nice and got us scheduled for the eye exam. Once we went to the back where the exams happen, we were “greeted” by a bigger white male receptionist who completely dismissed us and told his other coworker that we had to reschedule because they wouldn’t have time. Did not even have the decency to look us in the eye and explain the situation. Made me and my girlfriend incredibly uncomfortable when he also started negatively talking about one of the optometrists and how he would take long as usual. Planned on spending a lot of money here but will never come back. If you’re a leader reading this, hire somebody that makes your customers feel welcome. What a horrible experience

If you are thinking of going to the LensCrafters located at Scottsdale Fashion Square Mall, Scottsdale, AZ save yourself some time and aggravation by staying away. Management sets the tone by ignoring you and subsequently disappearing never to be seen again. This behavior trickles down to the sales associates who mistakenly believe they are customers when indeed they are employees to provide a service to you. Their bad attitude and inadequate assistance are quickly surpassed by their inept ability to perform simple math. In closing, LensCrafters is not a service oriented business nor is it a place in which to have a good experience.

Haven't had an eye appointment in years. The staff here made the entire process easy and seamless! They were all very sweet and were patient with me as I went through it. They have a load of different frames to choose from and made it all easy to understand for me, so if you're looking for new glasses, or are thinking about getting contacts, or even if you just need a routine eye exam, this location at fashion square is the absolute safest bet!

Victoria helped me out instantly - I had an issue with an existing pair of prescription sunglasses and she was able to solve very quickly. Very friendly and helpful. Highly recommend this location because of her. Thank you!!