LensCrafters

An absolutely seamless and painless experience. I won’t go into all of the details of what I needed because they are boring. The important part is that as soon as I walked in I was greeted by a genuinely friendly staff. I had an unusual repair request but they helped me anyway. In particular, Luis was super helpful, knowledgeable, skillful and had me on my way in less than 10 minutes. Thank you, Luis! You all are a great team!

Walked in expecting to pick up prescription glasses that were ordered online. All the response Katherine gave me was that my order wasn't there and she couldn't help me and there was no one who could help me, she also said "I dont know why people dont just order it to their house, its so much easier" I understand how it may be easier for her, but they take a week longer to arrive if they are being shipped to my house Kathy. Overall TERRIBLE cuatomer service from both women who were there who could only discuss lunch, and did not try to help in any way.

Absolutely worst customer service i have experienced. I order glasses, the tracking number says it arrived a day before. Employees say they don't have it, can't do anything to find them, and can't contact anyone in their own company to help me. Just told me to call the online customer care. I was also informed that there is no manager to speak to or that works there. And the automatic response to the 1-star reviews is less than helpful...Just another form to fill out where. I hope I can get a refund/my insurance benefits back since I cannot afford another pair of glasses

Brought in a pair of sunglasses that needed arm repairs/replacement and Jessica fixed them perfectly! What a sweetheart and great customer service. I'll definitely be back to this LensCrafters in the Santa Fe Place Mall for my future eyeglass needs!

I had the good fortune today to work with Leslie, who was outstanding in my experience of 55 years of working with opticians. Throughout our interaction, in all she said and did, Leslie clearly expressed her earnest interest and dedication to help me be successful in ordering great glasses, be completely satisfied with that purchase, then pleased living, working and playing in those glasses. Leslie worked hard to match lenses and frames with myself, my face, my life and my needs to arrive at a truly great fit, in several senses. Thanks for the help. I'll look forward to seeing you again.