LensCrafters

This place is very courteous and checking in my appointment was on-time. The doctor was very thorough and the assistant as well. I was able to get progressive lenses and received a huge discount on the transition lenses. They helped me find a great pair of glasses. I don’t have insurance and so it was a lot but I have no regrets. Recommend this location at Oakridge mall 1000%.

Five stars, all thanks to Kevin Shaffner. The quality of the lenses is excellent, but what really stood out was the fitting and adjustments Kevin provided. Getting progressive lenses right isn’t easy. Kevin took the time and had the patience to figure out what I needed, and it made all the difference. You can buy fancy frames anywhere, but this level of care and attention is rare. That’s what makes Kevin stand out—you can tell he genuinely cares about doing the job well and making customers happy. I will definitely be back to order my second pair, and honestly, it’s because of Kevin. I hope his management sees and values the great work he does. I also want to mention Sophia, who is outstanding. Even though I wasn’t her original customer, she took the time to help me, listened carefully

I would like to share my experience dealing with LensCrafters in Oakridge Mall. I’ve been a client of this store for multiple years. I really appreciate the level of care that they provided in the in-depth eye examination and the manager who dealt with me in the past was amazing. In fact, the prior experiences I have had with this location Were so pleasant that I drive from Santa Cruz County to go to this particular location. My experience today was horrific. I had booked an appointment and my appointment was for 10:20 in the morning. Because I had to drive from Santa Cruz to San Jose there were multiple traffic delays on the drive leading me to arrive at my appointment at 10:31. When I went to the desk to let the representative know that I had an appointment she immediately told me that I

I went in to do the eye contact fitting. I felt I was not being heard by the optometrist, when I said multiple times the contacts didn’t feel comfortable, right and blurry. I went in and wasn't asked questions as I had been in past from other doctors to help figure out which contacts would be best. Instead I was put in a 16 hr wear new eye contact that had a blue light filter. I mentioned multiple times how I felt the contacts. I asked what would be next option and after what seemed like 15 min Dr never handed me a different pair to try. Instead she kept saying it was a fitting, and checked to see that the stigmatize fit. She asked if I could see a line of letters but never asked what they were. At one point I just gave up, got up went to the sink to take them out. I was told every time I

Sophia is outstanding in her customer service care understanding and communication!!! Her attention to detail is paramount in the industry