LensCrafters

I would like to share my heartfelt appreciation for Denise Oset-Price, the Store Market Manager of LensCrafters at Mission Valley Mall. I accompanied my boyfriend during his visit, and as someone who witnessed the entire experience firsthand, I was truly impressed by the exceptional level of customer service Denise provided. From the very beginning, Denise treated us with genuine care, patience, and professionalism. She took the time to listen attentively, explained everything clearly, and made sure we felt comfortable and confident with every decision. It was evident that she wasn’t just doing her job — she truly cared about delivering the best possible experience. What stood out to me most was her warmth and kindness. Denise went above and beyond in ways that didn’t feel forced or tran

I would like to express my deepest appreciation and gratitude to Denise Oset-Price, the Store Market Manager of LensCrafters at Mission Valley Mall. From the moment you walk in, her leadership, professionalism, and genuine care are immediately felt throughout the store. Denise goes above and beyond to ensure every customer feels welcomed, heard, and truly taken care of. She leads with warmth, patience, and integrity, creating an environment where excellence in service is not just a goal, but a standard. Her attention to detail, problem-solving skills, and willingness to personally assist when needed reflect someone who is deeply committed to both her team and her customers. What truly sets Denise apart is her kindness and sincerity. She doesn’t just manage a store — she builds trust, con

Came in to setup an appointment for my sister and I also needed an adjustment on my glasses they were feeling loose for awhile now. We were helped by Franky who was really charismatic and professional he knew exactly what my glasses needed to fit just right. Thank you 10 stars excellent customer service and care.

I always dread going to the eye doctor. Not because of me having get my eyes checked but because I usually just want to go in and find a pair of glasses but end up paying for things I don't really need. Well I have to say Franky was the light of this office. He was so polite and efficient. He was actually recommending things and finding out what I could benefit from what I really needed not what would simply just look nice. He also knew a lot about what he was conveying and I love employees who really know their stuff! He is honestly such an asset to this office, I don't think I've ever left a lens crafters location and had such a good experience. Please continue to take care of Franky he definitely is taking care of his customers. This is actually a really nice location as well. Great se

I had an amazing experience with Franky at the Mission Valley Lens Crafters location. He has superb customer service and doesn't let you walk away with lens that you don't absolutely love. I was even able to order prescription eyewear that wasn't available in store. They had to ship it from another location. I am so grateful for Franky. He truly wanted to make sure I looked and felt fabulous in my glasses. Thank you for hiring excellence.