LensCrafters

Dannika was superb in ordering new reading glasses for me in a timely fashion. She was very friendly & helpful. She also went out of her way to provide some extra requests such as tightening other glasses & exchanging lenses for me. I greatly appreciated her kindness & therefore, highly recommend Lens Crafters in Poughkeepsie, NY.

If it weren’t for the nice doctor it would get 1 star. I used to go here as a kid. This was the place I learned how to put contacts in. It was nostalgic to come back after getting new insurance. But it was not so nostalgic when I left. The front desk individual had a sour look on their face. They look at you over their glasses at you like you aren’t supposed to be there. I told a few jokes and it didn’t get a laugh out of her which, fine, whatever. Trying to break the ice. They just seemed to be in a sour mood. Then came the pre testing. She seemed annoyed she had to do it to begin with. When it came to the glaucoma test I’ve never had someone do it so poorly. I was blasted with air 6 times in each eye because she couldn’t get the test right. Never in my 15 years of getting my eyes tested

Dr Inouye is the best - always talks you through your entire exam, explains everything and always ready to answer questions. Eugene is also fantastic. While I was there he was helping someone with contacts for what seemed to be their first time. Just over-hearing their convo, he was patient, professional and friendly. I love this office.

Great experiment choosing new frames with Danica’s help. She was also good At explaining progresssive lenses—my first time buying them. I feel confident in my choice and can’t wait to get my new glasses!

For the LensCrafters in the Poughkeepsie galleria Mall I Had to wait almost an hour after my scheduled appointment after they tried to pressure me to cancel it earlier that day. I had scheduled this appointment month ago, the service leaves much to be desired there are many other places to go have your eyes checked and get new glasses any one of them would be better than go to this location. That reply indicative of how you treat your customers and how any potential customers should beware before considering doing business with you in the future, not only did I submit my complaint as you mentioned with no response but when you call customer service they direct you to the website as well for which you get no response. Telling people to submit their concerns in this instance is more of a tac