LensCrafters

Amazing service! My glasses were missing a small screw and the guys was incredibly kind and attentive. He fixed them quickly, did a great job. I really appreciated his honesty and professionalism. Highly recommend this place. I’ll definitely come back!

I had a very disappointing experience at the LensCrafters store in Palo Alto. The customer service, especially from the employee Angelica Romero, was extremely unhelpful and unfriendly. Instead of assisting me in resolving an issue with eyeglass frames that clearly had a defect, she did everything possible to shift the blame onto me, the customer. I expected professional service and support, but instead I was treated with disregard and made to feel responsible for a problem that was not my fault. This experience was frustrating and unacceptable for a store that represents such a well-known brand. I do not recommend this location to anyone who values respectful treatment and accountability.

Hundreds of frames to choose from. The smart glasses are awesome. Fast and friendly customer service.

Had a very off putting experience at this location which is rather shocking considering that it’s a flagship location. Alfredo was very off putting and rude the minute we walked in. Asked if we had an appt which I have no qualms with, it’s the manner in which he jumped up from behind his table as we walked in that I didnt appreciate. He exclaimed that he could not help us because they “are short staffed.” No problem we just wanted to browse and he’s says fine and then proceeds to lock the door behind us. At that point it wasn’t even worth it because the energy was already off! Whilst I understand being short staffed etc, there was NO sign that said appt only AND its not what you say but how you say it esp in customer service. His rude and aggressive demeanor is not and will never be okay e

I loved my experience here at LensCrafters! Beth was extremely helpful and knowledgeable! I loved the convenience of being able to get an exam done and go straight into picking out my frames! There were so many options to choose from and Beth was very patient until I made my final decision! I enjoyed every second of my visit and all of the staff that I interacted with were friendly and professional! My frames are so vibrant and I have received tons of compliments! I also recommend that you look into the warranty options it was only $35! I’ll definitely be returning to LensCrafters in the future!