LensCrafters

I am submitting this review to document a series of service failures and procedural irregularities that raise concerns regarding compliance with basic consumer rights standards and standard optical retail practices. I visited this location for an eye exam and intended to order prescription glasses. Ordering glasses, they informed me that their internet system was “not working” and asked to return on another day. Due to scheduling constraints, I requested to place the order by phone. The staff agreed, but the ordering process did not meet the expected professional or industry standards. No one reviewed lens options, coatings, pricing, or product recommendations. They took only my optical center measurements, without any further consultation. Paying by phone, I gave them my email address for

I came in with no appointment after my prescription sunglasses fell apart two days before leaving for a vacation. I was helped immediately and had my glasses repaired within a few minutes. Great experience and really appreciate the quick and friendly service!

I visited my local LensCrafters, where I’ve gone for eye exams for some time, to purchase new contact lenses after my last pair ran out. The signage at the entrance clearly states that contact lenses are available, but when I asked the receptionist, I was told they do not stock any and would need to order them. No effort was made to check availability or confirm whether any were in-store, which was disappointing given the expectation set by their posted signage. Based on this experience and the lack of customer assistance, I will likely seek eye exams and contact lenses elsewhere moving forward.

I’ve had amazing service at the East Colonial LensCrafters in Orlando. Most recently Nehru was able to fix my broken sunglasses. Service was more than pleasant and quick. Highly recommend.

Every 2 and 1/2 to 3 years I had there to get a new prescription and glasses. The optometrists are separate from LensCrafters per se but they work well together and they have a great selection of frames. I buy the special for 50% off and then I go home and order another pair online for even cheaper.