LensCrafters Optique

I had such a great experience at LensCrafters! I walked in with a lot of discomfort in my eyes and they were able to get me in for an eye exam right away, which I really appreciated. The team is amazing. Diane, Ruben, and everyone else I interacted with were so kind and helpful. Diane truly went above and beyond. She even fixed my sunglasses without me asking, just because she noticed they needed adjustment. That level of care really stood out to me. I ended up getting a pair of glasses that were fully covered by my insurance, and there was absolutely no pressure to upgrade or buy something more expensive. The whole process felt easy, honest, and stress free. Overall, it was such a simple and positive experience. I highly recommend this location!

I was helped by a friendly and professional representative who answered all of my questions thoroughly and was extraordinarily attentive throughout the process. Ruben made my purchasing experience smooth and stress-free. He was knowledgeable, patient, and genuinely cared about making sure I felt confident in my decision. It was truly a pleasure meeting and working with him, and I highly recommend asking for Ruben if you’re looking for excellent customer service

Terrible service from this location. I was initially impressed because everyone was so helpful and efficient in store. I ordered glasses on 1/8 and was told it would take one week. It is now 1/24 and they cannot even tell me where they are in the tracking system? It’s been over two weeks and I haven’t received an expensive pair of glasses that I need to see. I’m having to wear my old prescription which is causing eye strain. Very frustrated and will not be returning to this location. At the very least you should help me try to track these down - not give me a tracking number that doesn’t even pull up any information. Felt like they just wanted to get me off the phone instead of helping or understanding my frustration.

I walked in with bend glasses without an appointment 1h before closing on Sunday. 10 Minutes later I walked out again with clean, repaired glasses Most competent and genuinely nice optometrists I’ve been to. Lowkey goated would recommend

Very good place that fixes my broken glasses for free! All the employees are passionate. Nice place to go if you have glasses problem!