LensCrafters

I had an outstanding experience at LensCrafters! The staff was incredibly friendly, knowledgeable, and efficient. From the eye exam to picking out the perfect frames, everything was smooth and enjoyable. I felt truly cared for and left knowing that LensCrafters is the place I’ll be going for my eye glasses and contacts from now on. I highly recommend!

Absolutely worst customer service experience I've ever encountered. I called about getting my son's glasses fixed. They needed to be rewired . Lady on the phone was nice and said she could do it. I was so thankful because my son's special needs. She said they were closing but I could come in the next morning. I did and she wasnt in apparently. The lady working there at that time was extremely rude. She kept saying they couldnt fix them, then it was up to their discretion and that I needed to understand that person I spoke with on the phone wasnt in . I told her we had discussed everything and that I could come in in the morning. She just continued being rude to me , talking down to me , saying that " i needed to understand " with a sarcastic snotty attitude. I drove from 40 minutes

I went to lenscrafters because my son's lenses was not fitting into the frames that i bought online, so Karalyn and Mary helped us by placing them into the frames perfectly! Customer service was amazing. I highly recommend them for your vision needs!

Mary Rodriguez, the manager at LensCrafters was incredibly helpful while dealing with the third-party company Nuance on my behalf. She went well above and beyond what was required, dedicating hours of her time to resolve the issue, all while demonstrating exceptional professionalism, persistence, and genuine customer care. Because of her efforts, I would absolutely recommend LensCrafters at the Galleria at Crystal Run without hesitation.

Have been coming here for 5 years, never disappointed. Staff is always pleasant and helpful and so the Dr. Aneisha was so sweet from the moment i arrived to my appointment and till helping me find my pair of new prescription glasses. Highly recommended