LensCrafters

The manager was very pleasant and after I explained what I was looking for, she selected about 6 pairs of frames that she thought I would like while I looked myself. One of the ones she brought me was perfect so the selection process was just a few minutes. From there she explained my options and I was able to make decisions quickly and confidently knowing that I understood the options. The Associate that did the measurements was also very knowledgeable as well as being able to adjust my current back up glasses to sit properly on my face so that went very quickly as well. It is also reassuring to me that I can change my new glasses within 30 days if I find that I don’t like them.

Store representative team leader Marian showed myself and my daughter exceptional customer service! Marian took her time to understand my needs as well as my daughter with no hesitation!

The staff at Lens Crafters Lawrenceville were incredibly helpful and courteous. I came in needing a frame adjustment, and they insisted on providing the service at no charge. The gentleman who assisted me not only adjusted the frame but also replaced the nose pads—now my glasses fit perfectly and are no longer crooked! This small act truly made my day. I walked in feeling stressed as a customer, but their professionalism and kindness completely turned it around. Fantastic experience—thank you so much!

One of the screws on my daughter’s glasses had come off, so I brought them in for repair. There was a brief wait, which is understandable given how many people rely on them, but once assisted, they handled the repair without hesitation. I mentioned that the glasses weren’t purchased there and that I was willing to pay, yet they insisted on fixing them at no charge. Their professionalism and courtesy left a strong impression.

Went to pearle vision and was treated horribly. Came here and was treated great. Excellent customer service with a seamless buying experience. Quick delivery times as well