LensCrafters

Everyone was so kind from the lady that helped me check in and did my glaucoma test to the sales woman Maria that checked me out they were all so kind. And the male worker there as well was so sweet. I felt so welcomed and it was so quick. Oh my goodness the doctor she was also so great. I enjoy my experience everytime. There attention to detail and there patience to explain everything to me from procedures to payments I truly enjoy

I had a great experience ,The entire process was smooth and welcoming from start to finish. Cheyenne was the one who helped me, and she was absolutely wonderful. She was patient, knowledgeable, and took the time to answer all of my questions without making me feel rushed. Cheyenne helped me find frames that fit well and suited my style, Her friendly attitude and professionalism really stood out and made the whole experience enjoyable. I truly appreciate the excellent customer service and will definitely be coming back. Highly recommend asking for Cheyenne if you visit!!

Sold me lenses that got hair line cracks due to the way they cut them which was apparently wrong and advertised high active transitions to work in the car as sunglasses which they don’t and now they want to hide behind their 30 day warranty policy when the cracks didn’t show up for weeks. Predatory business practices and they don’t want to stand by their product or take accountability for their poor craftsmanship.Take your money or insurance elsewhere or just buy cheap glasses online because it’s the same quality apparently.

Thank you so much to the LensCrafters team in Holbrook! The great service started when my wife called the store and spoke to Adrian! Adrian was so helpful and informative. I needed glasses right away. Joe from the Holbrook location called another location to see if they would be able to help me. After rushing to the other location, I found out they were unable to help me get my new glasses the same day. We drove right back to the Holbrook location to see if there was anything they could for me. Genevieve to the rescue! She figured out how to get me glasses that will work for me before my new glasses come in. Mary ~ thank you for assisting my wife in picking out her new glasses. Thank you to the Holbrook team!

Very fast and courteous service. I was provided an in-depth explanation of my eye exam and provided with various options for eyewear. All members of the staff were very friendly which made the experience even more enjoyable.