LensCrafters

I am giving Lens Crafter and Fox Eye a 1 only because the numerical grade does not go lower. I made an appointment close to a month ago, received confirmation the appointment was set. Then 2 hours just before the appointment I received another appointment confirmation. I proceeded to drive over 100 miles to arrive 20 minutes early. Upon my arrival they informed me that they had previously canceled my appointment, even though I had the text showing my appointment confirmation. I asked for a manager and the person that was telling me my appointment had been canceled said she was the manager. After several minutes of back and forth I was told there is just nothing they could do. They made no attempt to work me in, even though they were clearly at fault. I walked out and stepped into Lens Craf

Roston was exceptional! Extremely knowledgeable in navigating our benefits and options. Very patient and we left with 4 pairs of glasses, exactly to our liking. Strongly recommend!

Excellent customer service. Professional in every way. I would highly recommend Len's Crafters for all of your eye care needs.

Sarah was great. It was a quick and easy process to get my glasses ordered as a brand new customer

The staff was kind and courteous. The wait was not long. The service was punctual.