LensCrafters

I had an absolutely wonderful experience with Rebecca. I walked in feeling overwhelmed by the choices, but she immediately made me feel comfortable with her friendly and professional demeanor. She is very knowledgable and she didn't just show me frames, she educated me on lens options and frame materials that would best suit my prescription, ensuring I knew what I was paying for. I will definitely be back to see her for my next pair.

Akhil - the store manager and Franklin our sales rep were amazing. Franklin knew what we were looking for. He guided us for frames and different types of lenses. Akhil did help us on insurance and pricing. They have good stuff to offer. Loved the customer support they extend and patiently answered all of our questions. Thanks!

Zaneb was a pleasure to work with, and I truly appreciate the professionalism and genuine care she showed in all our interactions. She was attentive, intuitive and incredibly patient while she made adjustments to my new glasses, which felt uncomfortable. Thanks to her expertise, she identified the source of the issue and provided an effective, practical solution. Thank you, Zaneb- Highly recommend!

Just wanted to say a huge thank you to the team at LensCrafters in Menlo Mall. The customer service rep who helped me he was honestly amazing, so patient, knowledgeable, and made the whole fitting process feel easy and fun. He really took the time to get everything perfect. And a special shoutout to the store manager who surprised me with a very generous discount I wasn’t expecting at all, it was very much appreciated and made a big difference! You’ve got a great crew there. Felt like they actually cared, not just trying to rush me out the door. Already recommending you guys to everyone I know. Thanks again! 👓

⭐⭐⭐⭐⭐ LensCrafters (Menlo Park) delivered an excellent experience. The staff was polite, patient, and knowledgeable—they quickly understood my needs and recommended frames/lens options that actually made sense for me. Their guidance on fit and choices was spot on. Highly recommend for anyone looking for great customer service.