LensCrafters

I had a fantastic experience at the LensCrafters on Route 18 in East Brunswick! The staff was incredibly helpful and patient throughout the entire process. They took the time to assist me with selecting the perfect frames and answered all of my questions. The optician was thorough during the eye exam, making sure I felt comfortable with everything. Overall, the customer service was top-notch, and I left feeling confident in my purchase. Highly recommend this location for anyone looking for quality eyewear and excellent service

My son and I were in NJ for vacation. Went to Six Flags and his glasses flew off on a roller coaster. My mom recommended I call LensCrafters for help, and boy was she right! Joe and Greg were so nice and took great care of us. I was able to email them my sons’s prescription and they checked to see if they had the lenses in stock before I drove out. We were in luck! We immediately went to the store and they helped my son find the exact clear kid frames that he wanted. Once they had the logistics, they told us about some places in the area that we could visit pass the time while they worked. They said it would take approximately 1 hour, but instead it only took 30 minutes! We were able to get glasses in time to catch our Broadway show that evening! This LensCrafters location was

I’ve visited this store many times, and the staff is always hardworking and professional, even when dealing with customers who are rude, entitled, and unwilling to wait like everyone else. During my visit last night 11/13/25, I watched an employee handle an especially difficult situation with so much patience and professionalism. A small mistake had been made with a customer’s order, and instead of understanding that errors occasionally happen, the customer became loud, demanding, and incredibly disrespectful. The employee immediately acknowledged the mistake and did everything possible to fix it quickly and make it right. Despite their best efforts, the customer continued to act entitled and inconsiderate, insisting they shouldn’t have to wait or be treated like “everyone else.” What stoo

⭐️⭐️⭐️⭐️⭐️ Outstanding Service at LensCrafters – Thanks to Joe Dunn! Our experience at LensCrafters was nothing short of amazing, all thanks to Joe Dunn! My daughter and I went in to get our glasses and sunglasses done, and the care, patience, and professionalism Joe showed us were exceptional. He was courteous, friendly, and went above and beyond to make sure we felt taken care of. Joe even recommended we check out the Brunswick Mall branch for a wider selection of frames since my daughter was having trouble finding the perfect pair. Unfortunately, that visit was a complete disappointment — the elderly woman who assisted us there was rude and dismissive, making us feel completely unwelcome. Without hesitation, we drove all the way back to Joe’s location on Route 18 — and it was absolut

I bought a pair of glasses from this Lens Crafters multiple times. Plus, I went to two other stores prior times before (Brunswick Square Mall + Marketplace Mall). I will continue to choose this Lens Crafters Store (1113), because the people here are knowledgeable, they are patient and kind, and they explain things without sounding annoyed nor talk down on you. Talking to the workers here is the best customer service; if you don't know what customer service is, since many interactions at public places have no interactions with humans anymore (just "tap," "tap" on screens), your best example for top customer service is to ask for Gregory. What a wonderful person and personable, as well. I came in wanting the same glasses that I came in with, since my prescription had changed and was due for