LensCrafters

I had my first visit to Chicago LensCrafters this past December and the staff at Michigan Street were absolutely phenomenal! To begin, I needed a new eye checkup as I wanted to update my prescription and this office came highly recommended. The technician, Heather greeted us warmly and was very thorough and patient with checking us in. As for the eye exam - Dr. Federica Violi was fantastic. She was very patient and knowledgeable, taking the time to answer all my questions as well as explain in detail her findings on the computer images. Her new prescription was a huge improvement to my vision! Overall, I highly recommend Dr. Federica Violi and all the staff at this location as you are guaranteed a truly personalized and professional service where care for your vision is their top priori

Great employees at this location. I went to the lens crafter by grant park and it was a hot mess with employees not following my request and providing wrong information. I found the glasses I wanted was here and the staff was able to assist me with my purchase with speed. They also were very nice. I plan to come back to this location only for future purchases

worst location ever, came in to pick up glasses that were ready and tried to be patient. waited 25 minutes and there were only 2 associates there on a tuesday night while there were 5 groups of people trying to order glasses. we waited patiently without a word from anyone (no “we’ll get to you soon” or anything) and then people after us started the glasses buying process while i’m just waiting for my glasses to be taken out of a drawer not the associates fault, but the store should be adequately staffed. meanwhile, my glasses don’t fit but I wanted to leave the store before work tomorrow so i left without getting adjustments… my glasses for some reason are literally round and not designed to fit a human head. i had the exact same pair last year and they didn’t come circular… pic for comp

Personality: Dr. Federica Violi was very pleasant, warm and approachable. I greatly appreciate the time she gave me without feeling rushed. Skills: Dr. Violi showed her expertise through the use of modern machines and thorough explanation of my eyes condition using the images of my eyes . I have a better understanding of keeping my eyes healthy. I have seen other doctors before. I value my eyesight. After consulting with Dr. Violi, I feel I found a doctor whom I can connect and trust. Thank you Dr. Federica Violi !

I am writing to formally express my dissatisfaction with the service I received at LensCrafters. I was really excited at first to get new glasses. When I initially went to pick up my glasses, the associate simply handed them to me at the register without sitting me down to ensure they fit properly. When I tried them on, just standing there at the register, I immediately noticed they were crooked and mentioned it. Instead of taking the time to sit with me and properly adjust them, the associate briefly bent the frames standing over the register and did not thoroughly check the fit or comfort. In addition to the lack of proper service, the associate’s attitude was dismissive and unprofessional, which made the interaction even more frustrating. I left feeling rushed and undervalued as a cust