LensCrafters

I purchased a pair of Ray ban meta glasses in November and the speaker stoped working in January. Although I did not purchase the protection plan in the store, the associate in store helped me find the best possible solution to have the glasses replaced. I ended up filing a claim under the warranty(the entire claim process was 3 days) and the glasses were replaced at no charge to me. Ray Ban sent me the approval via email and I was able to take that right in store and have my replacement ordered. I’m very thankful for the helpful staff.

Besides the fact I couldn’t use my insurance the experience in store was great and glasses pick up was smooth. I spent almost $400 haven’t had my glasses a whole month and lil scratches keep appearing on this one lens but i could’ve swore they are supposed to be scratch resistant! & my glasses look like the paint is getting dull already, i call last week and because i don’t have a protection plan it’ll be $110 for more lenses. no resolution or courtesy just more $$. Ive never had this issue purchasing glasses especially spending that type of $$!!

One of the best customer experience services ever on getting glasses. Arielle was fantastic in helping me to select the right pair of glasses that fit my face and the style that I was looking for. She also broke down the pricing to make it more understandable for me and laid out all the options I could get on my glasses how I wanted them at a great price. I highly recommend going to this location and asking for her if you need an experienced and understanding person shopping for your next pair of glasses

Arielle and the crew were awesome with helping me make up my mind while searching through Oakley frames. Arielle also found replacement accessories that are the color I wanted for the in-store frames that I chose. Arielle and crew are very friendly and appreciate their customers. Great experience.

Arielle was very helpful. She helped pick out my glasses, explained all the options and insurance info, and didn't waste my time. Excellent job!