LensCrafters

The doctor Shah is an amazing optometrist. My wife said she did a good test of her eye. The staff is very rude and unprofessional. The lady at the counter is very very rude and doesn’t have any respect for the customer. It started from the time we enter the store till we exit. The lady was kind of angry while taking my insurance information. The music was loud and irritating. The lady even told phone was ringing loud. We felt like that we did mistake by entering inside. It was not a good experience. When we showed interest in buying the frames and the glasses. We were told that go and search yourself. She gave us a tray to keep the ones we liked. We never got any recommendations. We felt like that they thought we are not buying anything and simply window shopping. For other customers, thes

Buyer beware! You may receive frames that were display models instead of the brand new ones you paid for. This happened to me: I ordered lenses and NEW Gucci frames at the Brookfield location on 12/8/25. I was called on 12/17 and message was left telling me my lenses were ready. I then went to the store and was told that there was a mistake and my FRAMES didn’t get ordered on 12/8 when my lenses got ordered. I paid for frames and lenses in full, but the associate erroneously rang the sale up as “lenses only” so my frames didn’t automatically get ordered and why I got a call when my “lenses”arrived. There was much confusion until the two associates figured out what happened. They were going to get the DISPLAY frames that people try on and drop in store and said my glasses should be ready

Generally speaking I love this store. The workers are very kind, and pleasant to be around and they always greet me quickly asking if I need anything. The doctors are very nice and warm as well. However, every time I have ordered glasses here, which has been several different times over the years, they are not able to find them at pick up. Once the buying process is done and I pick up it's all a mess and they never to seem to know whats happening or where anything is. I do like this location and will keep coming back, but it's definitely something they need to improve on.

Anna B., Mariah G. And Alivia D. Very professional. Took care of me even though i was 10 min late. Knew how to make my glasses look good on me. This company needs to give everyone a raise. The store will not run great without them. Very impressed with the service that they have provided today. Definitely recommend coming here.

When it came to the doctor service, it was great. When it came to the staff service, they made an error on lens and safty glasses and for got to apply the insurance. Also, its been 3 weeks since I did my exam and I still have not received my prescription safty glasses for work. Second, the staff told me she will give me a $30 discount, and I she didn't apply the discount for my safty glasses. First and last time customer. I will make business at another eye company.