LensCrafters

I haven’t had much luck previously pertaining to eye care. However, the staff here is amazing. From the assistant (Shayanne) to the optometrist and then off to the sales team. Firstly, the staff here have a great attitude. Those of you that don’t like things close to your face, this staff understands and demonstrate patience. I met with Eric in the LensCrafters portion of eyewear sales. He was very helpful and willing to work with our insurance to help me get the best offer available. Overall from reception to fitting the experience was actually exciting instead of my usual anxiety filled experience at other places.

Would recommend this store! The staff is super friendly and they helped me to select the frame that works great for me. Also I’m wearing progressives and every time getting new glasses was a struggle with time needed to adjust (in my previous store). Not this time - these progressives are so impressive that I felt 1000% comfortable right away. Will be back. Thank you so much for all you do!

I only went to the shop vs the optometrist. While they were nice initially, they mis-ordered my sunglasses 2 times, meaning I had to come in 3 times to try and get my glasses over 6 weeks. There was little in the way of apology and they could have been a bit more accommodating.

Everyone I encountered were very nice and efficient. In the store, Kelly was very helpful, knowledgeable and informative. He helped me pick out a frame that suited me and explained all my options and insurance discounts. I had a great experience at this Lenscrafters.

I went to Lens Crafters in Brockton because it was closer and had the best reviews. I went in and Shiyanne waited on me, it took a bit because the store was crowded and everyone I saw being waited on were getting great service. Next up, my turn. I had gone through looking at all the glasses and couldn’t decide, so Shiyanne went and got some different frames she thought would work. I called my husband to show him the glasses and he agreed with Shiyanne. She spent time and showed me all my options and I felt like I was getting the best pair of glasses. I went back to pay, very expensive, so I went in and Stephanie waited on me. I had felt bad because Shiyanne had spent so much time with me and they get sales credit, so Stephanie put through the order and transferred the sale to Shiyanne as r