LensCrafters

Absolutely thrilled with my experience at LensCrafters! A huge shoutout to SERENA for their incredible help today. They were so patient, knowledgeable, and really took the time to help me find the perfect frames and get the right prescription. They made the whole process easy and fun, and I couldn't be happier with my new glasses! Highly recommend them!"

My glasses were delayed for over a month and I received inconsistent updates during that time, which was frustrating and required multiple follow-ups on my end. Customer service communication initially needed improvement. After escalation, the team discovered the shipment had been lost. They took responsibility, provided an additional discount, and explained they will use this situation to improve staff training and order investigation processes. I appreciate the transparency and corrective action. Mistakes happen, but clear communication and follow-through make the difference.

Excellent, I went into store, looked at frames, the Manager came up to offer help, she explaned the best options for my needs, I agreed, picked a frame and sat down to write it up. She had a good skill set to easily do the details make the order and explain the costs and discounts. Thanks to her humor and the $50 perk above the store marked sale, we had an amont to charge my card and a time to wait to come back to get the new glasses. I say she was a pro, 5 stars, and I left the store without any wasted time or money. What I got was not cheap, but what I got was top of the line vision product and that is what I went in to get. To my knowledge, I got the best price for the best product, from the best place, she helped achieve that. My vision is challenged enough, the best is my need.

⭐️⭐️⭐️⭐️⭐️ Outstanding Service at LensCrafters – Thank You, Donna! I had an amazing experience at LensCrafters thanks to Donna! From the moment I walked in, she greeted me warmly and made me feel completely at ease. Her professionalism, patience, and genuine care for my needs stood out immediately. Donna went above and beyond to help me find the perfect pair of glasses. She answered all my questions, explained my options clearly, and offered honest advice without any pressure. Her knowledge and attention to detail were top-notch, and she made the whole process seamless and enjoyable. It’s rare to find customer service this good these days. Donna truly represents the gold standard, and because of her, I’ll definitely be coming back to LensCrafters in the future. Thank you, Donna, for ma

I would like to thank Eliana again for her exceptional customer service. She was very wonderful, generous, patient and knowledgeable when it came to crafting my first pair of glasses. I will 100% visit LensCrafters again!