LensCrafters at Macy's

I did not expect to have the best experience ever at Lenscrafter. Everything from the no-wait time (ok, maybe I was lucky to have arrived when there was a lull), to Stephanie's professional and customer-focused approach i got two pair of glasses, and she thoroughly answered my questions sometimes more than once! I got to see Dr Barri, another unexpected bonus, whose chairside manners are impeccable. I was equally blown away by the technology, and the tech person's ability to get all measurements to get the lenses fitted in barely a blink of the eye! I am delighted with the experience, and look forward to a fruitful ongoing relationship with this store-- Lenscrafter at Macy's.

Your associate Wallace is a true professional. He was able to assist me with multiple requests, in very little time. My transaction was seamless, and friendly. I enjoy coming to this location for their good mix of current styles and iconic brands make it an easy choice.

My journey finding a competent, friendly, and professional eyecare provider went beyond customer service which really began on 9/22/25 with a call to my eyecare insurer Davis Vision via WellCare by Fidelis. After speaking at length to a wonderful customer service representative to find a provider who took my insurance this is what transpired: That said, my journey continued on 9/23/25 where I had discovered Lens Crafters eyecare provider located in Yonkers in the Ridge Hill Mall at Macy's. When I finally called that venue I had a wonderful customer service experience and during our conversation Courtney sadly expressed that unfortunately they were out of network. But, this is where Courtney was determined to research other ways to see how to accommodate me and my insurance. To say she

Told me my glasses would be ready in a week but it's been 2 and nothing. I've been calling the store to get a status no one picks up, at one point some one picked up and then hang up. One star is too much

Went to Macy's yesterday to return frames that were ordered online. The kind woman at customer service informed that they had to be returned at Lenscrafters on the 2nd floor. When I went to that department, the woman behind the register stated that they aren't Macy's and I'd have to make return downstairs. Macy's in-store customer service kindly processed my return, although it should have been done by Lenscrafters.