LensCrafters at Macy's

Great location & so convenient. Dr wasn’t there today but manger was able to inform me to make an appointment. Offered me free cleaning is how he got me. Thank you Tamir he was the best at store. I hope he will be there to help me pick new frames.

I had such a great experience at this LensCrafters location today. Another store told me what I needed couldn’t be done, but a staff (I guess he's a manager) here went above and beyond to help me—and he completely solved my problem. He was incredibly kind, patient, and genuinely friendly, which made the whole experience so comfortable and positive. I truly felt like he cared, not just about fixing the issue, but about me as a customer. I’m very grateful and will definitely come back to this location. Highly recommend!

Went for a long overdue eye exam and new glasses. Dr. Patel was thorough and explained everything he checked, what he was seeing and how my prescription had changed. Very personable and patient! I arrived early and was able to get right in. I purchased new glasses with the help of Aruna and Christina. Friendly and helpful without being hovering or intrusive. They have a great array of hundreds of glasses to choose from. Convenient at the mall and inside Macys.

I went to this store to get my annual eye exam done and order eye glasses. Dr Patel was very thorough and explained all the details with patience and knowledge. Probably one of my best Dr visits! The lady at the store counter was also very polite and helpful. I highly recommend this place for your eye exam.

The salespeople and optometrists at all the stores I’ve been to are great. However, I will no longer ever buy frames from LensCrafters due to the lack of quality of materials. I spend hundreds on glasses normally buying 2 pair of designer eyeglasses and one pair of Arnette or some other off brand.The off brands lasts longer. I purchased 3 pair of Pradas and 1 pair of Gucci. The Pradas that say made in Italy still have the name on the side. The Prada without faded completely on one side and is in process of fading on the other. Then I have another pair where part of the name and all of the black wore off. I was told it’s my hair products or from oily skin or sweating. How is that possible? As you can see only one pair did that so wouldn’t they all do that? Buyer beware? Prada frames are ex