LensCrafters at Macy's

I visited to this lens crafters to have my glasses done, I picked up a frame and that frame was at a price tag way more than what their website displayed. Anyways, I purchased the glass and gave prescription with very basic need and no fancy upgrades. Front guy/ probably location’s manager (Nicholas S) was very upset as refused to accept their upselling. He took my prescription and asked to collect glass (for near vision) in 7-10 days. I got my glasses after multiple followups but to my surprise, it was done for Distance vision. I understand that mistake happens, but people accept their mistake and correct them. This guy, was so adamant that he said, I didn’t have near vision prescription that’s not true. And, I need to talk to my eye doc and have additional information. That is basically

I recently received glasses for my daughter, and the experience was absolutely wonderful. Hailey provided exceptional customer service—she was kind, knowledgeable, and incredibly patient throughout the process. She made sure we found the perfect pair of glasses, and my daughter is thrilled with them. Thank you, Hailey, for going above and beyond to make this such a positive experience! Highly recommend!

It’s one week now since I am wearing my new glasses I got at LensCrafters at Macy’s. And I owe it to Mr. Rony for quickly identifying a perfect frame and a right fit glasses for me! I commend Rony for his knowledge, his professional approach and customer care!

I visited the Lenscrafters in Frisco recently, the experience was amazing. Mr.Rony is the best who find the best frame for my budget helping with the insurance details for my prescription. i really recommend this and i am excited to wear my new Glasses.

Thank you Nicolas for all your help with getting my glasses and for advocating for the customer through the delivery delays caused by the inclement weather. We appreciate all your efforts!!! You’re great.