LensCrafters

Luis was training, however he was very knowledge. Ariel (I think that's her name. She has black hair with a blonde streak highlight in the front). She's amazing. Together they helped me pick out frames and lens. They made my experience to well and fast.

If there was less than 1 star to give and still post a review, we would do that. Everything is a yes we can do that no problem when they are collecting the money but once the product gets here and it’s wrong they can’t do anything for you here. It took them 2x and a month and half to make the worst pair of $700 glasses ever. Then they say there’s a no hassle return policy which is a lie you have to wait 8-10 weeks for a check from corporate. This place is joke and the store manager is the worst person to having dealing with the public she doesn’t care about anything or anyone as long as she collects money from you

Dr. Torres was very professional and polite. he made going to the eye doctor less intimidating and I always appreciate people who enjoy their craft . Ernestine helped me with my glasses and she was amazinggg and so kind. I haven’t had glasses in a long time and she didnt rush me to pick at all. She actually picked out the glasses I ended up leaving with! They were adorable. I pick them up here in about 10 days. Very excited! Thank you guys.

I’ve never been so turned off by a company. Please do not shop at this location. They ordered the wrong pair of glasses for me. Waiting hours in the store multiple times to get things sorted. Turner over is high at this store many new employees. The manager Judy has a very rude demeanor and insists on proving she is right. The new girl took a long time on my new and used pair of glasses when trying to fix the screws on the side, and left me with a screw hanging out the bottom on both pairs.On top of that she tired to give me “new” glasses with scraped lenses. I’m a pretty understanding person but the multiple poor experiences at this store needs to be addressed. Very condescending management. She left me a voicemail stating she was able to refund me the $50 warranty as a cashiers check

After a number of issues (including unkind, defensive service from Judy) and hours with customer service, I was told file a Customer Care Request. I did, and was told to expect contact from the store within 5 days. No one contacted me. The manager, Judy, closed out my customer service ticket without speaking to me, and lied to LensCrafters corporate and told them that my glasses were working fine and the issue was resolved. This company can’t be trusted, and in particular, this location is being run into the ground by someone who frankly just doesn’t care, and does not have any integrity. Go literally anywhere else. Edit to add: Look at the bot commenting on this, asking me to file a Customer Care Request again. This company is a joke and their customer service is just an endless loop