LensCrafters

Shaista was such a pleasure to work with. She helped me pick out frames and I trusted her opinion like I would a dear friend. She made the whole process easy. We even had a few belly laughs. The staff here are all friendly and helpful. Store had a great selection of luxury frames.

Shaista was wonderful! I came in to tighten a pair of glasses I had and she reassured me regardless of if I bought them at a LensCrafters, she would have helped me. If you get the chance to work with Shaista, I highly recommend.

Highly recommend to anyone looking for an above-and-beyond customer experience. I travel for work, and today I found myself in a major bind when my contact lens fell out while I was driving. I stopped by the office before they officially opened, and Shaista Zaman greeted me with open arms and helped me immediately. She was able to assist with my order and made sure I had exactly what I needed to get back on the road safely. By far one of the best customer experiences I’ve ever had.

Shaista was an incredible optician! She was so patient and helpful while assisting both me and my boyfriend with our new glasses. After being told by both Warby Parker and Visionworks that our insurance wasn't accepted, Shaista went above and beyond. She was transparent throughout the process and ensured we maximized our full insurance benefits. We highly recommend visiting her at the Colonie Center location!

I went to LensCrafters in Colonie Center on a busy Saturday afternoon to fix my broken sunglasses. Zaya and Kevin provided excellent customer service! Great customer service experience!