Lebanon Eyecare Associates

I have been going to Lebanon Eye Care since I moved to the area back in 2009. I wouldn’t choose another provider. Dr. Eder is kind and caring. The staff always helps me find the best frames that fit me and within my budget with my insurance coverage. Everyone is so nice and friendly every time I need an adjustment. I have never had a negative experience and they do amazing work!

My family and I have been going to this full service optometrist for years. We have only had great experiences here. They were always able to fix anything we have done to our glasses in the course of living. They even took care of me when my puppy chewed on my glasses. I really like the staff and I would recommend highly.

The receptionist is rude and ignorant. Denied to allow me to self pay because my insurance is government assistance. She tried to tell me they might take my insurance if I paid for my exam out of pocket, which isn’t true at all. Also denied me a diabetic eye exam even though I am in fact, diabetic and they do take my insurance for those exams. Then hung up rudely like I insulted her when I said if I can’t self pay they can’t help me.

Was at this office for the first time about 2 weeks ago and it was an awesome experience all around. The doctor was extremely nice and patient with me. The front desk was very friendly and kind. I spoke on the phone a few times and ordered contacts through them over the phone and they couldn't have been more pleasant to deal with. I am glad I gave this office a shot and have been most pleased with the service I received. I almost let a few of these reviews deter me from even going to this appointment but I am sure glad that I gave them a shot as my experience could not have been better here and exceeded my expectations greatly.

I called to make appointments for my kids, a girl named Jennifer answered the phone. She is as miserable as they come!!! She sounds like she hates her job, so unpleasant and has no customer service skills what so ever! She got irritated with me when the days she had appointments weren't working with my schedule. I could here the attitude in her voice as if she was so annoyed she had to look for different dates for appointments. Isnt this your job? when she finally scheduled appointments for my kids, she reviewed the dates and hung up immediately, not even a good bye. This girl needs to be canned!! absolutely unacceptable