LaVida Massage of Shadyside

it used to be a good place for a massage. I’ve been going there for a little over 7 yrs, but this year it all went downhill. Several massage therapists left, I’ve had 4 apptms cancelled on me by La Vida this year with difficulties rebooking them. I have emailed the owner several times asking for refunds (I am a member so I get charged automatically on a monthly basis), but have had absolutely no reply from the owner. At this point I would like to cancel my membership and will do so immediately after I have finished using what I have already paid for. If I could give a zero star I would. On the positive side, the staff who works at the front desk is really nice, tries to be helpful, however her hands are tied.

I loved my therapist but their business practice sucks. They have canceled on me 2-3 times once I arrived on site. Nothing for my inconvenience. My car breaks down on my way to my session no one time courtesy. NOTHING. I wish I would spend another dime in this establishment and I am pissed that ibgavs my friends gift certificates for their birthdays. One session for a loyal customer. Trash Establishment!

Toni is an excellent massage therapist. I booked a facial with her and she is very friendly, professional and gentle. I will be returning for more appointments! The spa is very clean, up to date and has an overall comfortable atmosphere. The staff are very kind and the front receptionist (Jeremy) is super polite, supportive and holds great conversation! My experience was luxurious. I can't wait to book again!

Oof, as a 20 year professional in the industry I love trying new places and every now and then will even give membership massage a go. Multiple poor experiences here before cancelling my membership after the shortage of staff, quality of work and table time (twice two different therapists ended the massage 10 min. early). Go somewhere else folks!

Very clean facility and staff, very relaxing overall atmosphere. The massage therapists are very experienced and professional, and really listen to your needs. Loved my first facial with Toni; she was so sweet, gentle, and really cared for how you felt. I will definitely be back for more facials because of her great service and relaxing techniques. Also, Jeremy, the very nice young man at the front desk, is always so kind and welcoming, and he talked us into becoming Loyal VIP Members 4 years ago.