Lauro Guerrero III, OD

THIS WAS THE WORST EYE EXAM EXPERIENCE I HAVE EVER HAD!!! AFTER I CHECKED IN I WAITED 45 MINUTES IN ONE WAITING ROOM BEFORE I WAS CALLED IN TO WAIT IN ANOTHER WAITING ROOM FOR OVER 2 HOURS. I WAS FINALLY TAKEN IN AND THE TECHNICIAN DOING MY MEDICAL WAS SO INCOMPETENT. I HAD TO WALK OUT OF THE APPOINTMENT BECAUSE I HAD ANOTHER APPOINTMENT AT 5 PM IN BROWNSVILLE. MY APPOINTMENT AT THIS CLINIC HAD BEEN SCHEDULED AT 1 PM. I CAME BACK A WEEK LATER AND WAS REQUIRED TO FILL OUT ALL THE PAPER WORK AGAIN BECAUSE IT WAS NOW JANUARY PLUS THEY TRIED TO CHARGE ME ANOTHER CO-PAY. AFTER AN HOUR AND 30 MINUTES I WAS TAKEN IN TO THE TECHNICIAN WHO HAD NONE OF MY HISTORY BECAUSE THE PREVIOUS GENTLEMEN HAD NOT SAVED ANYTHING PROPERLY. AFTER I FINALLY SAW THE DOCTOR HE SIMPLY STATED THAT THEY WOULD GET

Can never get anyone to answer phone. The wait times are Ungodly. I wish we had more choices in the valley!!!

Nice person