Lakeland Regional Health Grasslands Campus

Saw Dr. Ceniza she was so kind warm and very knowledgeable she took notes in a software tool which I am accustomed to already to save both our time. Also she ordered new labs that I haven't had ordered by any Rheumatologist to date. She also is in MyChart and this makes everything so much smoother so now my PCP and rheumatologists and other specialists can talk to each other in the Electronic record. Also labs are on site they laid me back since I do have faint if a lot of blood is taken at one time. I felt well cared for the appointment went a bit late but they see so many patients I wasn't even bothered by this plus it was my first time and I'm sure they had intake to do in the back medical office. The provider I recommend above and beyond based off seeing her just one time that she li

I really enjoy this office and Dr. Hinds in particular (although everyone is nice). I’ve tried various offices around Winter Haven and found I enjoyed Lakeland Grasslands the best. We normally don’t have super long waits, although I do plan to be in the office at least an hour when we have an appointment. The nurses are almost always kind and polite. When I need documents, they respond quickly (within an hour) on the app. The kids love getting a little toy or candy on the way out. I do wish they were little more flexible with the tardy policy, but I understand why it’s in place. I’m quite content with the office.

I’ve been using this office almost a year now coming from an office that I have been seeing for 20+ years and I will say I absolutely love all the physicians at this office. They are amazing, kind, gentle all four of my children go there, including one who is autistic and this is an amazing office compared to where we were going, where they have known all my children since the day they were born I am so glad I found this office and honestly, I’m just glad the other office dropped their insurance because I would’ve never ventured out But this is the first pediatrics I’ve ever been to where I can get an appointment same day or next day and they have a multitude of offices that you can use, but I will say so far I’ve seen Dr. Perry and Dr. Chen-Milhone and the nurse practitioner I can’t think

HORRIBLE !!!! THEY HAVE NOT SEEN MY BABY SINCE HER 2 WEEK CHECK UP, NEEDED URGENT REFERRAL TO ENT SPECIALIST THEY TOLD ME IT HAD TO BE APPROVED BY INSURANCE AND WOULD TAKE 2 WEEKS, TOOK MY BABY TO THE HOSPITAL THEY SENT OUT A REFERRAL FOR THE NEXT DAY. DR.PISTORIA WAS HER PEDIATRICIAN AND JUST HORRIBLE OVER ALL NO SCHEDULING AND WAS VERY LOUD READING MY BABY CHARTS ALSO CAME TO WORK AFTER RECENTLY BEING SICK !!!!! DO NOT RECOMMEND 0/10

I really enjoyed going and taking my daughter for therapy for the last 2 years on a weekly basis. Recently they went up to charging me $162 a visit for 30 min. 70 dollars more than I paid last year in Jan. No one at my insurance company can answer why. I called billing and they could not answer one question about billing. They transferred me to a money recouping line and it hung up on me. Even the front desk can not help. I am charged weekly when I come in but billed monthly so it is hard to figure out exactly what it going on. Biling could not answer 1 question about this. Kept telling me to ask fypmg desk which doesn't know. I am getting reimbursed on my credit card and no one can explain why. I'm very disappointed. I cancelled until someone can tell me what is going on.