Lake Serene Clinic: Western Washington Medical Group

Extremely disappointed in the care my newborn son received at this clinic. This office should never have accepted a newborn as a patient, as it was completely unprepared to care for even routine newborn care. The number of mistakes made in one visit makes me fear for the safety of any patient cared for here. The provider and nurses were unfamiliar with s common and basic occurrence and misinterpreted it as a possible allergy or injury. At check-in, the front desk staff incorrectly told me there was an issue with my insurance (there wasn’t) and made multiple inappropriate personal comments about my recovery and my baby. The medical assistant made a serious error weighing my newborn—moving the scale onto an uneven surface and then failing to recalibrate it. This led to a grossly inaccurate

I was a patient with lake serene clinic for 20+ years back when the owners wife worked their. She was my favorite Dr after her it was a few different ladies but not a bad experience. About 6 months or so ago their is a new receptionist ( Kayla i believe was the one we had for years before but she moved on) I called to make an appointment when at that point I was told I was discharged for a 2nd no show no call. what happened not really sure from what billing said was it was an accidental booking we had it figured out. I call to make an appointment after and the new receptionist told me the same thing I was not able to make an appointment? a few days goes by I call to figure out what has changed and I was informed that due to my threatening behavior to the new receptionist i could not speak

Silver Lake Location; Being honest I am satisfied with clinic, but 3 out of 5 visits have been canceled and rescheduled by my provider. Have been feeling that I need to find a new provider. Even my 6 month appt has been rescheduled which is coming up in January 26, we'll see how it goes!

I have been going to Lake Serene Clinic for the past 2 years and I've loved it. It is easy to make an appointment and be seen within the same day if necessary. I am almost always able to see my PCP, Bridget. Bridget is a great listener and very helpful. She has great insight and suggestions. I love that they have some evening hours so that it is easy to go to the doctor after work. I've also seen Sejal when Bridget was not available and she was also so kind and comforting. I felt very at ease with her. Maya at the front desk also has an amazing attitude and personality. She is so very helpful. Love, love, love this small clinic that has a comfortable, family feel!

Nobody mentioned that on Friday LABs taken by the same person who takes patients - insane. Then take labs between patients! I wasted 1h and 20min so I could spend 2-3mins to do the lab. Just so you know when you gonna pick this clinic!