Lake Scranton Urgent Care

The front desk staff could be a bit more inviting. The facility is clean and nice looking. The Spanish American tech is amazing when my son has been there or with me. He’s autistic. I was there for work drug tests and i believe he may have went there once when sick. I like how they decorate nice. I never had a long wait there. I like that there is a Dunkin right near it too.

Upon arriving this evening, I needed to call to request a wheelchair to my car. The staff was very kind on the phone and responded quickly, bringing a chair right away and helping me feel comfortable during what was a very uncomfortable time in my life. While the front desk may not have been the most inviting, I do want to highlight that the rest of the staff was incredibly caring, attentive, and thorough throughout my stay. The facility itself felt clean, comfortable, and supportive during a challenging moment, which I truly appreciated. I would definitely return, as the overall experience and the compassion shown by the staff made a meaningful difference.

had to get a simple urine drug test but they took literally forever when there was NO ONE in the waiting room and they have a sign in sheet and the last person was over a half an hour before. there were multiple people just sitting by computers doing absolutely nothing. i had to go up and ask how much longer id have to wait to try and get them to start doing something. this wasn't my first time here either and had a problem with a long wait time when there was no one else waiting. there also was piles of papers on the floor that were just left there and the waiting room is visibly dirty with stains all over.

I want to give a "shout out" to the weekend crew at Lake Scranton Urgent Care. This time last week, I was in severe throat and ear pain. Even before I entered the facility, I arrived early, one of the staff greeted me with a smile and said we will open soon. Even before the 9am start, the door was opened for me. From the nice receptionist ( whose name unfortunately I did not get) to Donna, the medical assistant/nurse, to Val , the Physician's assistant, I was treated politely and warmly. Donna even apologized to me for the longer wait to come back to the room and said there was an emergency and they were sorry for the delay. Val researched the right antibiotic for me as I shared I had a very sensitive digestive system. One week later, I feel great. Many thanks and kudos to these th

Filthy dirty. The rug in lobby is black. The pleather chairs are worn right through. The walls and floors inside the rooms are filthy. The ceiling vents are caked with dirt. Also general disrepair of rooms. Ive seen cleaner and better healthcare in third world countries.i also agree with other reviewers about the front desk staff they could be nicer.