Lake Hills Dentistry

Honestly, I don't know how this place is still opened. With such unprofessional attitude from front desk to the dentist . They never return the call, when I was interrupted and called back right away, nobody picked up the phone. I came for cleaning, it took the doctor 45 min to take xray and look at them. Then he said, no cleaning today, no fixing cavity, and first available app. In 2 months! He doesn't have dental assistant , his appliances are old and outdated. No wondering, his parking lot is always empty.

Horrible waited a whole month to been seen for a problem. They call me to make sure I go to my appointment to avoid cancelation/no show fees. I go early to my 9am appointment (they open at 8am) show up early(8:45) and no one is in the office at all!!! No call, no sign on the door as to why the cancelation of my appointment!!!! So frustrating!!!

I had to wait 3 months to get appointments for my husband and I to establish as new patients. In the meantime my employer changed insurances. I confirmed that this office accepted the new plan. I was provided a temporary card. When I arrived to my appointment I presented my temp card and was turned away because I wasn't on their printed roster. They refused to even verify coverage, which only takes a single phone call. We each had 1 hour appointments so that would have given them sufficient amount of time. I work for a doctor's office so I know how this all works. Their lack of concern for the fact that my husband has a possible abscess just proves to me that this is not the office for us.

I was the first patient of the day meant to start at 8, dentist walking in just before 8:30, extremely unprofessional and inconsiderate. The receptionist mentioned that he is often late so this is apparently nothing new. He also did not properly clean my teeth and left so much tartar on my teeth. When I pointed this out, he tried to play it off as if it was my tooth, Clearly not tooth colored and I was even able to do some myself at home. Because it’s not my tooth! I was also repeatedly stabbed in the gums while he attempted to clean. I’ve never had a more painful and sloppy cleaning.

Let me first say that I cannot leave a review without at least giving 1 star, but they deserve 0 stars. Worst experience EVER. The most unprofessional people I have ever dealt with. I paid up front for dental services that were to be completed in two sessions. They required half to be paid at first appointment and the remainder to be paid at the completion appointment. No problem, like I said I paid in full at the first appointment; around $700. On the second appointment, the dentist decided to complete different work (work that was not scheduled, work that was not paid for). There was a decent amount of work that was needing to be done but it was decided to tackle the least expensive things first. This was discussed with the dentist, as well as Kathy the office manager. For whatever rea