Kroger Pharmacy

Multiple times I’ve talked to the pharmacy people and there is not one nice person who works there. I’ve never been rude with them but everytime I call they are so rude and trying to rush you off the phone. I’m changing pharmacies.

Hung up on me after motioning for my wife to come inside, wasn’t even 3 seconds extremely rude. you need to retrain your staff. I’m deaf, and cannot hear well. the way y’all treat people is terrible I can’t imagine how you treat the elderly.

They’ve had their ups and downs, but more ups than downs. I think they’ve got new pharmacist or New management or something because I can tell a big difference lately,they have really stepped it up!

Maddison needs to brush up on her customer service skills. She only asked for my name, dob, & if I needed a consultation. She did not say anything else. She did spend 2 minutes of complete silence flicking the top of the receipt. I wasn't sure what we were waiting for as there was zero communication happening, so I finally had to guess that she was waiting on me to insert my card. Thank goodness I finally guessed or who knows how long we would've stood there.

After requesting my prescription to be transferred due to the cost it took them 2 days to complete when I had to give them a call in regards why I haven’t received any response yet. The lady in the pharmacy is very unprofessional. I called twice letting the phone ring at least 20 times each. Finally she picked up then after getting my info she abruptly put me on hold without even telling me. I had to call back again and the phone rang for several minutes before she picked up again and put me on hold during this time the phone was disconnected on her end. Horrible customer service I see why Kroger’s pharmacy rating is 2.7 will not be using them again nor will I refer.