Kroger Pharmacy

HORRIBLE. James, the pharmacy tech, should be fired. My husband had Tamiflu ePrescribed to him by Urgent Care and sent to this pharmacy. Tamiflu is a time-sensitive medication; it's most effective when taken within 48 hours of symptoms. I arrived here at 7:30pm, after leaving the Urgent Care down the street, and the first thing James told me was that they closed in 30 minutes at 8pm. Is that supposed to mean anything to me? They were either open at 7:30pm or not! I kindly let him know that I would wait, and he instructed me to wait 15 minutes in the waiting area while he filled the prescription. James handed me a paper bag with what was supposed to be Tamiflu and prednisone. When I got home, it was only prednisone and at 8:22pm the pharmacy was already closed. Today, I stop by at 9:30am

I had medication called in and they automatically set it for the next day as if I didn’t need it today. The way I found out about that is when I drove way from my house to pick it up! Not only that it was then that he told me they didn’t have a medication in stock and it won’t be until 4 days after that they would get it in. I use to work in a pharmacy and it seems to me somebody is not doing inventory counts! WAIT IT DOESN’T STOP THERE!!! A previous time I came in and asked the pharmacist what can I take for pain for a possible ulcer and he told me ibuprofen!!!!!! There’s no way when ibuprofen causes ulcers!!!!!!!!!!

My husband was on his way to the pharmacy to pick up a much needed medication for my autoimmune disease Thursday night, so I called and asked the pharmacist if he could please wait before he closed, that my husband would be there any minute. The pharmacist was rude, completely lacked empathy, told me no, unless my husband showed up in the next 20 seconds. I said I was only asking for an extra 60 or 90 seconds if he could please just wait. He raised his voice, said “we’re closed and we have families to go home to”. They closed at 8:00pm, while we were on the phone…my husband arrived at 8:02…he left without the medication even though the pharmacist was still there. I hope when he or someone in his family needs an extra minute and a little empathy that he encounters someone much nicer and mor

Recently tried to move my RX to this pharmacy because it was cheaper and got a text message that my prescription couldn't be filled until the day after it was due. I talked to 3 different people about the policy for filling a 30 day prescription during a 31 day month and no one could seem to understand that I was being made to wait an extra day. The guy, who I'm assuming was the pharmacist, barely heard my concern, brushed it off, and said I'd have to wait. I wound up asking them to inactivate\cancel my prescription so I could return to my old pharmacy. I'd rather pay a little extra than deal with that every month.

I made Kroger my "home" for pharmacy because I live two blocks away and can walk there to shop. But after a year and a half of disappointment, I still get groceries there, but moved my pharmacy of choice to CVS, four blocks away. Customer interaction The person who normally stands at the register is simply unfriendly. That's all there is too it. I think s/he thinks s/he doesn't have to smile or act like she's in a customer facing business because s/he's always wearing a mask and a lab coat. But you can tell s/he's frowning by his/her eyes and the interaction the customer receives. Timeliness I have LITERALLY never gone there, ever, when they didn't tell me my order was "in process, and will need 15 minutes to finish the order." That's not that bad when you have shopping to do. It's only