Kroger Pharmacy

This is by far the slowest pharmacy I have ever used. They consistently cannot fill prescriptions in a timely manner. Even when I give them several extra days from what the ordering app suggests, they still need more time, and I have to go without my prescriptions for days. All they say is that they're running behind. I am definitely switching pharmacies.

I have had problems before and for a while they were better. No more and never again. My prescription was supposed to be ready last Wednesday. There was an insurance snafu, that was fixed. I called several days in a row to check the status. No answer. My provider told me she had sent it in and to go get it. I arrived at 11:10 this morning. The lady said, "oh, we haven't filled it. Come back in 20 to 30 minutes." I came back 95 minutes later. It was not filled. I asked to speak to the manager. When I began to discuss that and my calls not going through he argued about all the prescriptions he has to fill. He said, "I am not going to drop everything and fill your prescription." I said let's communicate and told me that I need to listen. He was already doing all the talking. I

I didn't pick up one a prescription for 2 years, when I went to pick up my prescriptions it was still there .. When I go to pick my new prescription, I just got prescribed and I need it!!! Is already put back. So get what you don't need!!! And what you need is put back, I guess I just have to wait till next doctor's visit.

Not sure who should have contacted me, insurance or the pharmacy but I had my prescription on auto refills and assumed it would be ready and I wouldn’t have any problems because for a couple months, it has been going smoothly. So whatever, it’s on hold and I’m thinking okay maybe they ran out and it’ll be ready tomorrow no worries. I was wrong lol. Apparently my insurance company told them they could not approve it because I now have to go to Walgreens, which is no problem at all, but I’m just wondering why nobody told me?? I’m glad I waited on the phone to talk to someone and NOT an automated robot so I could know this critical piece of information. So now I have to wait even longer for my prescription and I am completely out and it gives me a pretty nasty headache when I miss a dose, so

The customer service at this location has declined drastically. The pharmacy manager is very rude and disrespectful. I called today to refill my mothers prescription and wanted to ensure the pricing was correct as we have trouble 90% of the time he very rudely placed me back with the automated system. People need to remember that they applied for the jobs they work. They weren't hand selected and forced to become pharmacists or technicians.