Kroger Pharmacy

Been going there for years and it seems like there some new lady who refuses to answer calls, five different times just today and get put on hold and never comes back and it's always the same lady who sounds like she hates it there not sure what's up but this has happened last couple months and I know they pretty busy but it's never been a 100 percent on different days the same lady never picks up the phone other than say hold lol

Normally, this Pharmacy is adequate. However, my last interaction was a phone call inquiring about an out-of-stock medication. The associate, Mary, was quite rude. She offered no further assistance and pretty much hung up the phone when I said I suppose I don't have any choice but to cancel that medication.

Horrible rude staff. Completely self serving. They Act as though you're an inconvenience when trying to fill medications. Their tone is always that you should understand their mistake and they are never willing to correct it only get to it when they have time. I've never had such a horrible experience or delt with a more inept pharmacy.

Have been going here for years not to many problems untill yesterday my doctor tried to work with the dark haired lady at the drive thru and the blonde girl .the one lady through the phone at me into the glass really hard I thought it was going to break .then the blonde was cursing at me through the phone could not believe the way I was being treated. The most shocking was the lady that was riding with me they took her name and the next day when she was to fill her medication ontime from her doctor they told them they would not fill it .cause they no she was in the vehicle that had a issue the day before. The doctor had to change to the other pharmacy . Something needs to be done here. There was no rudeness directed towards them to be treated like this.trying to find director/vice presiden

I won’t sit here and bash the pharmacist because I believe the issue is the Kroger employees that are in there to assist and they seem to lack knowledge that is needed when looking up details regarding medications. My doctor sent a new prescription over ‘not new’ just the normal one that ran out. From previous experience with a controlled substance it has to be filled within a 2 weeks of being written by the doctor. I stopped in to make sure there were no issues because I was due to need it by Friday. Lady says sure no problem . Call Thursday and say okay I need that one filled. Sure great! Friday rolls around and then I’m told it had expired. Now why couldn’t they have told me from the 2 times I stopped in? Doctor send it right over again because there are laws and I understand that. I ca